What will I study?
a) Managing for Results
The Practice of Management (1)
Examine manager styles, as well as the individual and organisational constraints which impact on the style which is ultimately adopted. Study the role of the manager.
The Practice of Management (2)
Consider the environment in which managers operate and the infrastructure which exists to support the role. Study the process of communication, including barriers to effective communication, and interpersonal skills. Explore the role of the manager in relation to health and safety at work.
Delivering Change
Consider the nature of change and reasons why it occurs. Examine how change can best be managed, and consider its main barriers as well as methods of overcoming resistance. Examine corporate culture – how it is shaped; how it manifests itself; its impact on organisational initiatives; and how it can be reinforced.
Enhancing Customer Relations
Examine the importance of creating a customer-centric culture, and the need to manage customer relationships.
Enabling Continuous Improvement
Examine the need to continuously improve service, and how CI (Continuous Improvement) has a bearing on the decision-making and resource allocation aspects of the manager’s role.
b) Managing in a Strategic Business Context
The Business Environment
Consider some of the economic factors which form part of the competitive environment within which organisations operate. Examine how the rapid development of new technology impacts on people, processes and the provision of goods and services.
Demographic and Social Trends
Examine statistics relating to the population of the UK, as well as some international statistics, and consider how social trends can affect these statistics. Consider the likely effects that social trends will have on both customers and employees.
Globalisation and Regulation
Consider the impact of globalisation on organisations, and examine global markets and global trade. Study legislation and regulation, as well as their enforcement through the courts and regulatory bodies.
Government Policy, Social Responsibility and Ethics
Consider the role of the government and why government intervention is necessary. Examine the impact of economic, social and education policy on organisations.
Developing Strategy
Examine the different approaches to strategy making, as well as the tools and techniques that are used in the process of devising a strategy.
c) Managing and Leading People
The Framework of Organisations
Examine the external factors that can cause an organisation to change. Study the factors that inhibit high performance and how these can be addressed.
People Resourcing and Development
Examine the recruitment of employees, employee development, and how managers can review and reward the performance of employees.
Motivation at Work
High Performance Organisations
Achieving Organisational Success
d) Managing Information for Competitive Advantage
Managing Information
Organisational Systems and Processes; Information Systems; Systems Design and Database Concepts.
Managing Finance
Introduction to Finance; Accounting for the Business Manager; Financial Analysis; Budgetary and Costing Systems.
Analysis of Data and Presentation of Information
Introduction to Statistics; Statistical Concepts 1; Statistical Concepts 2.